AI-powered ecommerce operations

FROM CLICK TO CUSTOMER.WE MAKE EVERY ORDER COUNT.

AI-powered revenue recovery, customer operations, customer voice and ecommerce growth — connected through one intelligent operating layer.

EXPLORE SOLUTIONS
Operations view Live
Order #DS-48210Shopify · COD
Delivery attempt failedNDR reason captured
AI contacted customerReattempt confirmed
Delivered · review requestedPhoto UGC received

Built for the way modern ecommerce operates

Shopify logoShopifyAmazon logoAmazonFlipkart logoFlipkartMeesho logoMeeshoNykaa logoNykaaPurplle logoPurplleFirstCry logoFirstCryDaraz logoDarazWooCommerce logoWooCommerceMyntra logoMyntraShopify logoShopifyAmazon logoAmazonFlipkart logoFlipkartMeesho logoMeeshoNykaa logoNykaaPurplle logoPurplleFirstCry logoFirstCryDaraz logoDarazWooCommerce logoWooCommerceMyntra logoMyntra
The problem

WHERE ECOMMERCE REVENUE LEAKS AWAY

Every ecommerce brand has operational gaps that silently cost revenue.

01

FAILED DELIVERIES

NDR and RTO quietly erode margin on orders you already paid to acquire.

02

SUPPORT OVERLOAD

The same order, refund and delivery questions repeat every day.

03

MISSED CUSTOMER VOICE

Delivered orders end in silence instead of reviews, photos and useful insight.

04

MANUAL WORKFLOWS

Teams coordinate through spreadsheets, inboxes and WhatsApp threads.

05

DISCONNECTED DATA

Store, courier, marketplace and customer data live in different systems.

One connected operating layer instead of eight disconnected ones.

See how it connects

ONE CONNECTED OPERATING LAYER.INSTEAD OF EIGHT DISCONNECTED ONES.

Revenue Recovery
Customer Operations
Customer Voice
Performance Growth
Marketplace Operations
Inventory Operations
Content & Growth
AI Customer Operations
DEWYSKIN AI
What we do

ONE PARTNER ACROSS YOUR ECOMMERCE JOURNEY

From recovering failed deliveries to automating customer conversations, Dewyskin helps ecommerce teams operate smarter and grow faster.

01

REVENUE RECOVERY

  • NDR
  • RTO
  • Order recovery
  • Failed delivery follow-up
Explore
02

CUSTOMER OPERATIONS

  • CRM support
  • Chat support
  • Refund escalations
  • Stuck orders & resolution
Explore
03

CUSTOMER VOICE

  • Text reviews
  • Image reviews
  • Video reviews
  • UGC & feedback
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04

PERFORMANCE GROWTH

  • Digital marketing
  • Ad spend monitoring
  • ROAS
  • Revenue analysis
Explore
05

MARKETPLACE OPERATIONS

  • Amazon
  • Flipkart
  • Meesho
  • Shopify, Purplle & more
Explore
06

INVENTORY OPERATIONS

  • SKU monitoring
  • Stock visibility
  • Availability
  • Marketplace inventory
Explore
07

CONTENT & GROWTH

  • AI UGC
  • Affiliate marketing
  • Creator content
  • Performance creative
Explore
08

AI CUSTOMER OPERATIONS

  • AI voice
  • Automation
  • Multilingual conversations
  • Human escalation
Explore
Impact

BUILT AROUND MEASURABLE IMPACT

We track the categories that decide whether an ecommerce operation is healthy — and report on them with your own data, not borrowed benchmarks.

REVENUE RECOVERED

NDR / RTO RECOVERY

CUSTOMER RESPONSE

AI-POWERED ENGAGEMENT

OPERATIONS AUTOMATED

REPETITIVE WORKFLOWS

CUSTOMER VOICE

REVIEWS • UGC • FEEDBACK

Solutions

THREE AI SYSTEMS FOR THE WORK THAT NEVER STOPS

AI NDR Recovery

Automatically engage customers after failed delivery attempts, understand the reason for NDR, confirm delivery intent, and route exceptions for human action.

  • Automated customer outreach
  • NDR reason identification
  • Delivery reattempt confirmation
  • Address/problem resolution
  • Human escalation
  • NDR performance dashboard

AI Customer Service

End-to-end customer service for ecommerce brands — CRM support, live chat support, email and WhatsApp, covering order status, delivery, refunds, exchanges, cancellations and product questions.

  • CRM support and case management
  • Chat support (website, WhatsApp, social)
  • Email and voice support
  • Order, delivery and refund queries
  • Exchanges and cancellations
  • Human escalation

AI Customer Voice

Turn post-purchase interactions into reviews, UGC and actionable customer insight your team can act on.

  • Post-delivery follow-up
  • Customer feedback
  • Review requests
  • Photo/video UGC
  • Sentiment insights
  • Customer feedback dashboard
How it works

How Dewyskin Works

Choose an operation. See the workflow. Understand the outcome.

Revenue Recovery workflow

  1. 1NDR Detected
  2. 2Customer Contact
  3. 3Delivery Intent
  4. 4Resolution
  5. 5Follow-up
  6. 6Dashboard
Customer conversations

THE CONVERSATIONS THAT NEVER STOP

DEWYSKIN AI HANDLES THE REPETITIVE WORK. YOUR TEAM HANDLES WHAT ACTUALLY NEEDS A HUMAN.

SEE AI CUSTOMER OPERATIONS
Where is my order?
Can I change my delivery address?
I want to exchange this product.
I haven't received my order.
Can I get a refund?
Platforms

ONE OPERATIONS LAYER ACROSS YOUR ECOMMERCE STACK

Dewyskin supports brands selling across storefronts and marketplaces — whatever stack your order, delivery and support data lives in.

Shopify

Storefronts and Shopify Plus

Amazon

Seller and vendor operations

WooCommerce

WordPress-based stores

Magento / Adobe Commerce

Enterprise catalogues

Custom-built websites

Headless and in-house stacks

Marketplaces

Flipkart, Meesho, Myntra, Nykaa, Purplle and more

Industries

BUILT FOR PHYSICAL-PRODUCT COMMERCE

Our workflows are shaped around the delivery, support and feedback realities of physical-product brands.

Skincare & Beauty

High COD refusals, NDRs and repeat-purchase drop-off after the first order.

Personal Care

Repetitive delivery and refund queries flooding WhatsApp and email.

Haircare

Address failures and reattempts pushing RTO costs up.

Wellness & Supplements

Subscription and reorder questions handled manually every day.

Fashion & Apparel

Exchange, size and return requests at high volume.

Home & Lifestyle

Bulky-shipment NDRs that need fast customer confirmation.

Food & Beverage

Time-sensitive deliveries where a missed attempt means lost stock.

Consumer Electronics

Warranty, replacement and order-status queries repeating at scale.

Trusted by brands across consumer & ecommerce

  • Moiz logo
  • Sanosan Baby logo
  • Sebonac logo
  • toothsi / MakeO logo
  • CLOVE DENTAL

Beauty · Personal Care · Baby Care · Dental · Healthcare · Wellness · D2C

Why Dewyskin

WHY DEWYSKIN?

01ECOMMERCE OPERATIONS EXPERIENCE

Built from real day-to-day ecommerce operational workflows across order, delivery and post-purchase.

02NDR / RTO EXPERTISE

Practical understanding of failed deliveries, reattempts, address issues and escalations.

03CUSTOMER OPERATIONS

Experience with repetitive D2C customer conversations and resolution workflows.

04MARKETPLACE EXPERIENCE

Shopify, Amazon and marketplace operations knowledge across channels.

05CUSTOMER VOICE

Review, feedback and UGC workflows that turn delivered orders into insight.

06AI AUTOMATION

AI applied to defined operational workflows with human escalation and oversight.

Not just AI — operational intelligence

WE DON'T JUST AUTOMATE TASKS. WE IMPROVE THE WAY YOUR ECOMMERCE OPERATION RUNS.

Dewyskin combines ecommerce operational experience with AI automation to identify repetitive work, recover lost revenue, improve customer experience and give teams better visibility.

  • RECOVER REVENUE
  • REDUCE REPETITIVE WORK
  • IMPROVE CUSTOMER EXPERIENCE
DISCOVER HOW WE WORK
Engagement

BUILT AROUND YOUR BUSINESS

Every ecommerce operation is different. We scope our engagement around order volume, channels, workflows and growth objectives.

REVENUE RECOVERY

  • NDR
  • RTO
  • Order recovery
  • Customer follow-up

CUSTOMER OPERATIONS

  • CRM support
  • Chat support
  • Refund escalations
  • Case management

GROWTH & MARKETPLACE

  • Performance marketing
  • ROAS monitoring
  • Amazon, Flipkart, Meesho, Shopify, Purplle
  • Inventory and listing

AI CUSTOMER OPERATIONS

  • AI voice
  • Multilingual conversations
  • NDR, order and refund status
  • Feedback and human escalation
Get started

READY TO MAKE EVERY ORDER COUNT?

Let's map where revenue, customer experience and operational efficiency can improve across your ecommerce journey.

EXPLORE SOLUTIONS
  • Review of your current order and delivery workflow
  • Where automation fits, and where humans should stay
  • A clear next step, no obligation
Primary challenge

We use your details only to prepare and schedule your audit.